Returns, Exchanges & Cancellations

Because our products are personal-care items, we cannot accept returns or exchanges. This policy helps protect the health, safety, and hygiene of our customers. All sales are final once an order has shipped.

Order Cancellations

Orders may be cancelled for a full refund before they have shipped. Please contact us as soon as possible with your order number.

Once a shipping confirmation has been issued, the order can no longer be cancelled or changed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 3 days of delivery. Include:

• Your order number
• A description of the problem
• Clear photographs of the product and shipping packaging

Please keep the damaged product and all packaging until your claim has been resolved. Do not return any product without first contacting us.

After reviewing the issue, we will provide an appropriate replacement or refund at no additional cost.

Shipping Delays, Lost Packages and Confirmed Delivery

Once an order has been accepted by the shipping carrier, it cannot be cancelled.

Carrier delays do not qualify for an immediate refund. If tracking has stopped updating or a package appears to be lost in transit, please contact us so we can investigate with the carrier. If the carrier confirms that the package was lost, we will provide a replacement or refund.

If tracking shows that a package was delivered, customers should first check with household members, neighbors, their building management and the local post office. Fancy Bee Beauty is not responsible for packages stolen after confirmed delivery, but we will provide reasonable assistance with the carrier investigation.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was supplied.

Product Sensitivities

Ingredients are provided in each product listing. Customers are responsible for reviewing the ingredients before purchasing and should discontinue use if irritation occurs. Returns or refunds are not available due to personal preference, fragrance preference, or individual skin sensitivity.

Refund Processing

Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.